1. Is there an additional cost for logos on apparel?

The first logo is included in the cost of the product. If you wish to add a second logo placement, there will be an additional charge of $5 per item.

2. How do I use my credits in my eWallet?

Follow these steps to use your eWallet balance during checkout:

1. Add the items you want to your cart.
2. Click on “View Cart.”
3. Under the amount summary on the right, click on the “Apply E-Wallet Amount” dropdown.
4. Enter the amount you would like to use from your eWallet.
5. Click “APPLY” to deduct the amount from your total.
6. Click “PROCEED TO CHECKOUT” to complete your order.

3. How do I request new items to be added to the site?

If you would like to request new items for the Flynn Store, please send an email to mshiley@flynn.com or customerservice@theflynnstore.com with details of your request.

4. What is the return policy?

All apparel items that are decorated on demand, or specially decorated products, are final sale. Due to the nature of these items, they are non-returnable and non-exchangeable. We cannot accept returns or offer exchanges for custom items unless there is a defect in materials or workmanship. If you believe there is an issue with your custom item, please contact our customer service team at customerservice@theflynnstore.com within 14 days of receiving your order. We will review your case and, if applicable, offer a resolution based on our quality assurance guidelines.

5. Who do I contact if there is an issue with my order or product?

If you experience any issues with your order or receive a defective product, please reach out to our customer service team for assistance:

• Email: customerservice@theflynnstore.com
• Phone: 1-866-789-0508

6. What is the Shipment Policy?

All garments are decorated on demand and turn around time for these items is approximately 2-3 weeks.

For any additional questions or support, don’t hesitate to contact our team. We’re here to help ensure you have the best shopping experience with the Flynn Store!